Status
This is a fictional extract. It is not based on a real client. The authoritative version is this page.
Client
Northbridge Housing Partnership (fictional). A mid-sized organisation with multiple service lines and a mixed legacy of decision records.
Extract
Executive summary (excerpt)
The organisation makes many high-stakes decisions with care, but decision quality varies by area. The strongest decisions are those where the decision owner is explicit, evidence is recorded in a stable place, and trade-offs are named. The weakest decisions are those made under time pressure where responsibility diffuses and the “real” decision becomes invisible.
Findings (excerpt)
- Finding 1 — Decision ownership: Ownership is often implicit. Where ownership is explicit, outcomes improve and rework declines.
- Finding 2 — Evidence trail: Evidence exists but is scattered. Decisions become hard to explain six months later.
- Finding 3 — Escalation thresholds: People escalate late because thresholds are cultural, not stated.
Recommendations (excerpt)
- Introduce a short, consistent decision record for decisions above an agreed threshold.
- Make decision ownership explicit at the start of any workstream.
- Define escalation triggers and rehearse them in low-stakes situations.
Risks (excerpt)
- Risk: Formalising records increases admin burden.
Mitigation: Keep the record short and tied to clear thresholds.
Note
This extract is representative of tone and structure only. Pricing and terms remain as published on the website.
