These are the full terms and conditions that apply to all ORION Constellation Enterprises Ltd’s services and products.
ORION Constellation Enterprises Ltd - Engagement Terms
1. Purpose and nature of the service
ORION Constellation Enterprises Ltd (“ORION”, “ORION Reviews”, “we”, “us”) provides structured review and analysis services intended to support organisational thought and decision-making.
Our work is: · interpretive and analytical; · non-prescriptive; · provided for the benefit of the Client’s own judgement.
Important: We do not provide legal, financial, medical, or other regulated professional advice. Where such advice is required, the Client should obtain it from an appropriately qualified professional.
2. Contract formation and acceptance
These Engagement Terms apply to all services supplied by ORION Constellation Enterprises Ltd.
A contract is formed when: 1. the Client submits responses to ORION’s questions together with the required acceptance confirmation (see below); and 2. ORION confirms acceptance of the engagement, or provides the relevant deliverable.
Acceptance confirmation (required) I confirm that I have read and accept the Terms & Conditions in force on the date below at: orion-c.co.uk/t&c/
To proceed, the Client must supply: · their name; · their role/title in the organisation; · their organisation name; and · the date of acceptance.
This constitutes acknowledgement that the Client accepts the Terms & Conditions in force on that date at: orion-c.co.uk/t&c/
3. Client eligibility and authority
The Client confirms that the person completing the intake questions is authorised to: · provide information to ORION; and · bind the Client to these Engagement Terms.
4. Confidentiality and handling of information
ORION will treat Client-supplied information as confidential unless:
· disclosure is required by law;
· disclosure is necessary to perform the engagement (e.g., payment processing or agreed subcontracting); or
· the Client has explicitly authorised disclosure.
Client instruction: Please do not provide personal data unless strictly necessary. Where individuals must be referenced, use role/title rather than names wherever possible.
If personal data is included, the Client confirms they have authority to disclose it to ORION for the purposes of this engagement.
5. Time sensitivity and accuracy
ORION’s work is time-sensitive: organisational conditions may change quickly.
Accordingly: · Discovery-stage inputs and quotes are time-bound. The Client is asked to respond within 3 calendar weeks to protect intended accuracy against change. · Where inputs are provided outside this window, ORION may:
- proceed using the available information; and/or
- request reconfirmation and updates.
6. Stages of engagement and deliverables
6.1 Outreach (pre-engagement) Any outreach communications are informational only and do not create an obligation to purchase services.
6.2 Engagement intake (questions)
ORION may request structured written responses including: · Part A — Standard Discovery Questions · Part B — Standard Full Questions (recommended, optional unless later commissioned)
ORION may, once per engagement stage, request a single set of clarification questions to ensure internal consistency and avoid avoidable error.
6.3 Discovery Report
ORION provides a Discovery Report based on information supplied by the Client.
The Discovery Report: · may include options for further services; · may indicate where further work is unlikely to be valuable.
Further services are optional. This is not upselling. The Client is free to choose no further services.
6.4 Focused Report (optional, prepaid)
A Focused Report addresses one defined question area and is supported by: · Part D — Bespoke Focused Questions
6.5 Full Report (optional, prepaid)
A Full Report is broader and more detailed and is supported by: · Part C — Bespoke Full Questions
6.6 Part E — Reconfirmation / update questions (as needed)
Where time has elapsed or circumstances have likely changed, ORION may issue Part E questions to preserve intended accuracy.
7. Delivery timelines
Discovery Discovery-stage responses should be provided within 3 calendar weeks.
Prepaid services (Focused / Full / other) For prepaid services: · ORION aims to deliver within 5 working days (typically within 1 calendar week) after all required inputs have been received in complete form. If this is not possible due to unavoidable unavailability (e.g., illness), the Client will be informed at the earliest opportunity.
8. Clarification (included once per report)
Where a report includes a clarification allowance, the Client may provide a set of clarification questions.
All questions will be processed into a single Clarification Report as one deliverable.
Clarification: · addresses questions within scope where possible; · identifies where questions cannot be answered and why (out of scope, insufficient information, specialist domain, etc.); · may include quotes for additional work where appropriate.
9. Fees, invoicing, and payment
Discovery Report pricing ORION may provide a Discovery Report with a fixed price which becomes payable only if accepted by the Client. · If accepted: the Discovery fee is payable and may be credited against a subsequent commissioned report (if stated in the quote/invoice). · If not accepted: the Client may decline at no cost; ORION may invite optional remuneration at the Client’s discretion.
Prepaid services All Focused Reports, Full Reports and Clarification Reports are prepaid, unless explicitly agreed otherwise in writing.
The first Clarification Report (where offered as part of a report package) is included; any additional Clarification Reports are prepaid.
10. Refunds and non-response If the Client commissions a prepaid service but does not provide required inputs within the applicable timeframe: · ORION may offer, at ORION’s discretion:
- reconfirmation/update questions (Part E); or
- a completed report accurate to the information that is received; or
- where appropriate, a partial refund (e.g., 50%) if ORION is unable to proceed.
11. Client responsibilities
The Client is responsible for: · completeness and accuracy of information provided; · deciding what actions to take (or not take) based on ORION’s work.
12. Limitations of liability (B2B)
Nothing in these terms excludes or limits liability for: · death or personal injury caused by negligence; · fraud or fraudulent misrepresentation; or · any liability that cannot be excluded by law.
Subject to the above, ORION’s reports are decision-support services and ORION will not be liable for: · indirect or consequential losses; · loss of profit, revenue, goodwill, or anticipated savings; · outcomes arising from decisions made by the Client.
Any limitation of liability applies only insofar as it is permitted and reasonable under the Unfair Contract Terms Act 1977 (UCTA).
13. Data protection and privacy
ORION will handle personal data in accordance with its Privacy Notice.
Privacy information is available at: orion-c.co.uk/legal/
Where automated computation tools are used to support the review process, ORION remains responsible for the work product.
14. Governing law
These Engagement Terms are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction (unless otherwise agreed in writing).
